Fair Oak Farm,  Witherenden Road,  Mayfield,  East Sussex  TN20 6RS

T  +44 (0) 1435 884 122

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Made in Mayfield.   © 2006-2017 Fair Oak Farm

  1. Unless otherwise arranged and agreed in writing, the self-catering holiday accommodation at Fair Oak Farm is let from 4pm on the day of arrival to 10am on the day of departure.  We reserve the right to retain security deposits in the event that properties are not vacated by 10am.  Late departures may incur additional charges, from £200 per hour. 

  2. No more than the stated number of persons at the time of booking your holiday are permitted to use the property. We reserve the right to retain security deposits if additional guests and/or visitors arrive at the property without prior agreement. The property is a private home for holiday use. For the avoidance of doubt, the property may not under any circumstances be "sub-let" to another tenant.

  3. Wedding receptions and ceremonies are not permitted at Fair Oak Farm. In accordance with the terms of our permitted use, without a licence and consent from the property owners, any formal ceremony held on our premises can be made invalid upon notification to the council.  In the event that a wedding ceremony is arranged without prior notice, we reserve the right to retain security deposits and charge additional costs.

  4. Confirmation of your booking must be in writing, preferably by e-mail, and will commit you to your booking.

  5. A reservation, once confirmed in writing, renders the person booking liable for the full payment of the quoted price.

  6. Payments are non-refundable so it is recommended that appropriate travel insurance is taken out.

  7. A booking is not secure until full payment plus authority for the security deposit has been received.

  8. Unless alternative arrangements have been agreed in advance, we only accept single payments from one person per booking.  Additional fees may be charged in the event that multiple payments are made for a single booking.

  9. Reservation details including name, address and post code are to be provided at the time of booking.  We are entitled to retain these details for registration with relevant tourism improvement schemes or future marketing (which will include opt out options) but promise not to pass your details on to any third party for marketing purposes.

  10. A returnable security deposit is required at the time of booking to cover any damage or breakages.  The person making the booking and/or payment is liable for any damage to the property or its contents.

  11. In the event of a cancellation, please advise the owners with as much notice as possible so that best efforts can be made to re-let the property for you.

  12. There is a strict no smoking policy inside all of the buildings.  We reserve the right to retain full security deposits if there evidence of any smoke damage.

  13. We reserve the right to retain security deposits if washing up has been left or if the rubbish has not been left out in the correct refuse bins provided.

  14. Wi-fi internet access is provided free of charge for guests, with a daily limit per device.  The service is provided by a super fast 4G data network.  When booking your stay you agree to internet user access, history and usage being monitored.  Data is available on request in the main barn but streaming media such as music or video is not permitted. In the event of inappropriate or excessive internet use we reserve the right to charge and/or retain damages deposits. 

  15. Although individual buildings are let together, they may also be booked individually.  Each building has their own private space with furniture, fittings and contents specific to that building.  We reserve the right to retain security deposits if furniture, fixtures and contents (including kitchen equipment, crockery, etc) is missing or not returned to their original place.

  16. To respect the privacy and comfort of any other guests and/or our neighbours we ask that there is no excessive noise after 11pm, particularly outside, otherwise we reserve the right to retain security deposits.

  17. A barbeque, cots, high chairs and additional linen and towels for sofa beds are available on request at the time of booking for which additional charges may apply.  There is no guarantee of their availability if requested on arrival or during your stay.   

  18. The owners have the right to refuse entry to the property and cancel a booking at any time.

  19. By prior agreement only, dogs can stay in all of the buildings except the eco-lodge tree houses, shepherd huts and upstairs in the farmhouse, although the pet owner must guarantee certain conditions are met. These include keeping your dog off beds and upholstered furniture, guaranteeing they are house-trained, keeping then on a lead and at heel within the grounds, cleaning up any mess outside and subsequently ensuring that the enjoyment of future guests is not impaired.  We reserve the right to refuse dogs in the property or retain security deposits in the event that these conditions are not met.  There is a charge of £20 per week per dog, plus an additional £50 returnable security deposit.

  20. Shoes must not be worn upstairs in the farmhouse or an any carpets. Decorations may only be put up with prior permission and without causing any damage, particularly paint work. Glitter and confetti is not permitted. We reserve the right to retain security deposits if carpets, floors, walls or ceilings are left dirty or damaged or additional cleaning or repairs are required as a result of not adhering to these terms.

  21. We reserve the right to retain security deposits if any furniture, fittings or contents are missing or damaged.  In the event of any damage, please report it so that it can be assessed before you leave the property.  In the event that it is not assessed we reserve the right to retain full security deposits for any damage caused.

  22. Additional visitors are not permitted during your stay without prior consent. This includes suppliers. Only our pre-qualified 'Trusted Suppliers' are permitted access to the property during your stay. Any catering service or other supplier being paid directly by a guest for services undertaken at the property during their stay is not permitted without the property owners' prior consent and having had full qualification and insurance checks undertaken and approved by the property owners.

  23. It is the responsibility of those letting the property to ensure they have suitable insurances in place, including personal injury, accidents and travel, and to ensure that all 3rd party suppliers/visitors they employ or invite on to the property have had pre-approval by the property owner and that they also have suitable insurances in place.

  24. The use of 'The Oak Barn' (for yoga, pilates, fitness, dance or other group practice), outdoor sauna and Treatment Studio needs to be pre-booked at the time of booking your accommodation, usually only in conjunction with booking one of our trusted suppliers although there are exceptions. Additional costs may apply for towels, laundry, cleaning, management, etc. 

  25. Coaches, vehicles carrying over 12 people and any other large vehicles are not permitted on our lane and should not be ordered and we reserve the right to retain damages deposits if they are. It is recommend that our trusted suppliers are booked with plenty of advance notice to provide transportation requirements.

  26. When let as self-catering accommodation, we do not provide serviced accommodation.  Call-outs that are not considered an emergency or are considered over and above usual self-catering requirements will be subject to charges and we reserve the right to retain security deposits accordingly.

  27. Please leave the property in an orderly condition so we have ample time to clean in preparation for our next guests.

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